Refund policy
Eligibility for Return:
Returns are accepted strictly within 3 days of delivery, only in the case of manufacturing defects or physically damaged items received upon delivery.
Unboxing Video Requirement:
To claim a return or refund for a damaged item, an unedited 360-degree unboxing video starting from opening the outer package is mandatory as proof.
Non-Returnable Items:
Products without defects or damage.
Items dispatched after customer-requested custom dyeing or alteration Products returned without original tags, packaging, or in used/washed condition.
3. How to Request a Return or Exchange
To initiate a return or exchange request:
1. Contact our support team within 7 days of delivery at salesofchikankari@gmail.com.
2. Include your Order Number, brief description of the damage/defect, and the Unboxing Video/Photos.
3. Our team will verify the request within 24–48 hours and guide you through the process.
Need Any Help?
Our support team is always ready to assist you:
- Email: salesofchikankari@gmail.com
- Support Hours: Monday - Saturday (9:00 AM - 7:00 PM IST)